Service Agreement Form (Terms & Conditions)


The followings are the terms and conditions on which we deliver any of the products listed on our website www.freshstore.pk (our site) to you. Please read these terms and conditions carefully before ordering any product from our site. Please note that by ordering any of product, you agree to be bound by these terms and conditions.

We


www.freshstore.pk is a site operated by Freshstore (Pvt.) Limited (the Company). We are registered in Pakistan under Company Act, 2017 and our registered office is situated at, 71-B, Canal Gardens, Lahore Pakistan.

You


You are legally capable of entering into binding contracts i.e. you are at least 18 years old, having sound mind and is not disqualified from contracting by any law. We will not deliver to anyone who is, or appears to be, under the age of 18. We reserve the right not to deliver if we are unsure of this.

The Contract


Your order from our site constitutes an offer to us to buy a product on your behalf. All orders are subject to acceptance by us before it get binding, and we will confirm such acceptance to you by sending you an e-mail/SMS that confirms that the product has been dispatched (the Order Confirmation).

Terms and Conditions


  1. You will not use our site or service for the delivery of any form of alcohol, drugs, narcotics and/or any other unlawful object.
  2. We reserve the right to refuse any order or cancel a delivery at any time without giving a reason.
  3. The Contract will be subject only to those products whose Order Confirmation has been sent. We will not be obliged to supply any other product whose Order Confirmation has not been sent even if they are part of your order.
  4. That once you have made your order and your payment has been authorized, you will not be able to cancel your order.
  5. That if you are our food partner, you may cancel any pickup before it get assigned to our delivery rider, which shall be communicated to you through SMS, Email, Mobile App., web account or any other means as adopted by the company from time to time.
  6. That if you are our food partner, in case of cancellation of pickup after it get assigned to our deliver rider but not picked up, you will have to pay a half of standard and agreed delivery charges of the same delivery.
  7. That if you are our food partner, in case of cancellation of pickup after it get assigned to our delivery rider and also picked up by our rider, you will have to pay standard and agreed delivery charges in full of the same delivery.
  8. That if you are our food partner and your customer failed to accept delivery of your product at the time they are ready for delivery and/or you call-back your product, you will be liable to pay Two and a Half times of standard and agreed delivery amount of the same delivery.
  9. That if you are our food partner and you and/or your customer make our delivery rider wait for pickup and/or deliver your product more than standard time of 5-minutes than you will be liable to pay for extra wait time as: in case of bike delivery rider Rs.3 per minute and in case of car deliver rider Rs.5 per minute.
  10. We may demand advance payment for orders of specific nature and amount as intimated through Order Confirmation and you will be liable to pay us collection charges of such advance payment in addition to standard delivery charges.
  11. Your order will be fulfilled by the delivery date/time set out in the Order Confirmation.
  12. Delivery periods quoted at the time of ordering are approximate only and may vary.
  13. Products will be delivered on complete and correct address provided by you at the time of ordering. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering.
  14. Designated address cannot be altered/changed once Order Confirmation has been sent, to allow the alter/change of designated address is subject to our discretion for which, only if allowed by us, we will send you afresh Order Confirmation of the same order.
  15. In case of a late delivery, the delivery charges will neither be voided nor refunded.
  16. The Products will be at your risk from the time of delivery. Ownership of the products will never pass to our company and you are bound to pay all sums due in respect of the Products, including delivery charges to have a valid title.
  17. If you fail to accept delivery of a Product at the time they are ready for delivery, or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions, or authorizations, then such Products shall be deemed to have been delivered to you and all risk and responsibility in relation to such products shall be passed to you.
  18. In the unlikely event that a wrong item is delivered or a partial delivery is made, you have the right to reject the delivery of the wrong item and you shall not be liable to make any payment.
  19. The price of any product will be as quoted on our site from time to time, except in cases of obvious error and in case of any discrepancy in the price of product ordered on our site and in Order Confirmation, the price mentioned in Order Confirmation shall prevail.
  20. Prices are liable to change at any time, but the changes will not affect orders in respect of which we have already sent you an Order Confirmation.
  21. Payment for all Products must be made in cash on delivery. We may accept payment with a credit or debit card, cheques and any other method of payment as updated on our site from time to time.
  22. The products purchased through our site are usually of satisfactory quality and reasonably fit for all the purposes for which products are commonly supplied. Hence, we do not take any responsibility regarding quality of any product purchased through our site, and any such warranties, guarantees and assurances are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party.
  23. Our liability for losses you suffer as a result of us breaking this contract is strictly limited to the purchase price of the Product you purchased through our site.
  24. We are not responsible for indirect losses which happen as a side effect of the main loss or damage. We apologize for any errors or omissions that may have occurred.
  25. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is Force Majeure event including but not limited to “Act of God”.
  26. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance.
  27. We do not accept any liability for any communication delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our website.
  28. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with legal requirement to be in writing.
  29. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
  30. If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent as permitted by law.
  31. We have the right to revise and amend these terms and conditions from time to time.
  32. No employee, agent or anyone else has any authority to change any of these terms and conditions, or make any promise on our behalf which is in addition to or in conflict with these Terms and Conditions.
  33. Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Pakistani law.
Though we are always working hard to match your expectations and deliver you quality products, on time, but still, in case, you have decided that you want a replacement, we are ready to help you out. In case of the following scenarios you are liable to get a replacement without any deduction.

Call or Whatsapp us at : +923016518211


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